MyDIYHire.com Ltd
Last updated: 24/12/2025
MyDIYHire.com Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use www.mydiyhire.com (the “Website”) and our services.
We believe trust is the foundation of hire. Transparency matters.
1. Who We Are
Company name: MyDIYHire.com Ltd
Website: https://www.mydiyhire.com
Contact email: contact@mydiyhire.com
Registered in: United Kingdom
We are the data controller for the purposes of UK data protection law.
2. What Information We Collect
We may collect and process the following categories of personal data:
a) Information You Provide Directly
Full name
Email address
Phone number
Billing and delivery address
Date of birth (where required for verification)
Proof of identity (via third-party verification providers)
Payment details (processed securely by third-party payment providers)
b) Information We Collect Automatically
IP address
Device and browser information
Pages visited and actions taken on the Website
Cookies and usage data
c) Information From Third Parties
Identity and fraud-prevention checks
Payment confirmation and transaction status
Credit or risk assessment indicators (where applicable)
3. How We Use Your Information
We use your personal data to:
Provide and manage equipment hire services
Verify identity and prevent fraud
Process payments and refunds
Communicate with you about bookings, orders, and support
Improve our website, systems, and customer experience
Meet legal, regulatory, and insurance obligations
Send service-related updates and (where permitted) marketing communications
We only process personal data where we have a lawful basis to do so.
4. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity – to fulfil hire agreements
Legal obligation – to comply with law and regulation
Legitimate interests – fraud prevention, business improvement, security
Consent – for marketing communications (where required)
5. How We Share Your Data
We do not sell your data.
We may share your information with trusted third parties only where necessary, including:
Payment processors (e.g. card providers, Klarna, Apple Pay)
Identity verification and fraud-prevention services
IT, hosting, and platform providers
Delivery and logistics partners
Insurers and legal or regulatory bodies (where required by law)
All third parties are required to handle your data securely and lawfully.
6. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or equivalent protections.
7. Data Security
We take security seriously.
Measures include:
Secure servers and encrypted connections
Restricted access to personal data
PCI-compliant payment processing
Regular system monitoring and updates
While no system is completely infallible, we apply industry-standard protections to reduce risk.
8. Data Retention
We retain personal data only for as long as necessary:
To provide our services
To meet legal, tax, and insurance requirements
To resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact: contact@mydiyhire.com
10. Cookies
We use cookies to improve functionality, performance, and user experience.
You can manage or disable cookies through your browser settings. For more detail, please see our Cookie Policy (if applicable).
11. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be published on our Website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data: